Find-Contacts is designed for you to have fun online and off. To ensure that profiles are of a consistent quality we personally review every profile on creation and on any textural changes. We don't permit contact details or advertising of other sites, where we find such instances we remove the  text.

Our messaging system is designed to avoid unsolicted bulk mails from spammers and thus we do monitor messaging activity in respect to volumes from individual accounts and if we find the use to be abnormal we will suspend the account. We also have a program in place which blocks messages which have been sent to another member who is not seeking the senders type. This is to reduce online harassment from members emailing others who are not looking for that type. If you feel that someone is "missing out" then you can flirt and see what happens, the recipient can always  send a message to you (assuming you are seeking their type) and from then on you can reply to that message.

If 5-10 minutes have passed after your registration and you do not see the confirmation email in your «inbox» folder, please check «bulk/junk» folder. The Email with your login details should be in there.To ensure that Find-contacts emails are not filtered and do not get into your «junk/bulk» folder, select "Add/Save to Address Book" Option and add Members@find-contacts.com and NoReply@find-contacts.com  to the Address book of your email programme. If you entered an incorrect email address click here and enter the correct one and we will resend your confirmation email to you.

How do I change my details

You can change your introduction, advert, profile details, main details and advert photo from the 'My advert' Menu option. We do not allow your email address to be changed. Unfortunately if you have lost your email we cannot send a password to a different address.  In these circumstances you will need to create a new member account with a new valid email address.

My advert is not returning in searches

If your profile does not comply with our conditions then we will Disapprove your profile, and your profile will no longer return in searches (you can view this status in your member home page under MemberInformation (bottom left). This can be down do the following reasons : (1) you have contact details in your profile title, or your profile has been deemed to be unacceptable. We review all proifles personally, and in most instances our reviewers will amend the profile and then approve it. One of the main reasons for profile disapproval is contact details, remember that it is very easy to spot even subtly disguised details, which will just be removed.

Are my details Safe

We advise you to read the privacy policy, however any details other than what is shown on your advert are secure. We do not pass onto any third parties without your consent personal information or your email address. All Payment details are processed with a seperate payment processing company who have to comply with card processing scheme regulations. We selected our card processor very carefully, and contracted with XPCollect who are incorperated in the United Kindom providing solutions for many top companies and have to comply with strict UK financial regulations and Visa & Mastercard Scheme rules. We understand that currently they use Barclays PLC merchant services, for transmission of card data.We Keep no card data on our servers.

How do I stop another member from sending messages to me.

To stop another member sending mesages to you, simply identify / goto thier profile and click the block sender link below the profile picture. If you need to remove this block, simply goto you members control panel and click on the blocked members link then, on the member you want to unblock click "remove block".

I cannot send other members mesages or view their profiles.

You have basic membership and need to upgrade. You can select from GOLD and Silver Membership packages, it really depends on you and what you feel comfortable with. All our three month packages have a 33% discount over out monthly price this effectively means that you get 1 month free.

I cannot put an email address into my advert or introduction.

We do not permit email addresses to be entered into either your introduction or advert body. Spammers trawl for mails this way and it ends up putting substancial pressure on our servers . We will suspend your profile/or rmove the email info, if we find instances of this. This is for your protection of details from casual searches and enables you to control later when and who you want to give your email address to. NOTE we do not block email addresses being passed in message subject lines or body.

What appears on my card statement if I become a premium member.

We use a third party card processing company, and to respect your privacy all that will appear onyour card statement is a reference to our billing processor, (and the amount obviously). There is no reference to this site.

What are the differences in types of membership.

We offer premium membership packages for those members who want a little extra, all are products are priced very competitively for a full comparison of membership functions please click here.

How do I change my password.

To change your password, goto the'My Advert' menu and select 'change Password'. The system will automatically generate a new password for you and send to your email address. We are very concious about security and the risks of passwords being breeched that is why we generate a password which is random and strong.

How do I remove my profile / account.

If you are no longer searching for contacts and want to remove your profile then to do this from your members screen (where you login to) goto Account Settings > Delete Account and follow the instructions. Deleting you account is permanent and we do not keep any data so it cannot be retrieved, a better solution may be to pause your advert which will remove you from searches etc , to pause an advert goto (Account Settings > Pause Advert.)

How do I turn off Automatic / Recurring Billing?

If you upgrade to a monthly/30 day plan we will automatically renew your subsription 2 days prior to the month expiring. If you do not wish to have us do this for you, you can cancel Automatic billing to so this goto the members Home page > account Settings > Account Transactions. if you have automatic billing enabled a "next collection date will be shown and a Cancel Link will be displayed, which if you click will cancel automatic billing. Alternatively if you are logged on click here

I am getting problems with links not working or being logged off

To use this site you need to have both Cookies and Javascript enabled in your browser, if you are getting unexpected results, then this may be due to Cookies or Javascript configuration. To test if you have these items set correctly please click here to our diagnostics page which will test your browser and tell you if you have cookies and Javascript set correctly.

I am unable to send mail to another member / mail not appearing in my sent folder

This site stops mail being sent from members to members who are not after thier type (e.g a man cannot send a message to a couple if they are only seeking other couples). This stops misuse and harrasment and ensures that you only get messages from those you are looking for.